Shipping Policy

Shipping Information

At OntSpan, we're committed to delivering your premium spa and body care products with care. Please review our shipping policy below.

Shipping Locations

We currently offer:

• Local Delivery & Pickup: Available in the Ottawa-Gatineau area
• Canada-Wide Shipping: We ship across Canada

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We use trusted carriers including Canada Post to ensure your products arrive safely. Shipping rates are calculated at checkout based on your location and order size.

Local Delivery

Local Deliveryis available for customers in the Ottawa-Gatineau area. You'll receive a notification when your order is ready for delivery.

Delivery Times

Delivery times vary by location:

• Local Delivery: 1-3 business days
• Canada-Wide: 3-7 business days depending on your province

Order Tracking

Once your order ships, you'll receive tracking information via email so you can monitor your delivery.

Questions?

If you have any questions about shipping, please contact us at info@ontspan.ca